I am a loyal albeit infrequent customer of Premier. As a retiree, I have utilized your company services for special occasions, airport transportation, special transportation and assistance for my elderly parents. Your staff and their focus on serving the customer is your company mark of distinction.
Look forward to using Premier again the next time we need limo services in Dallas.
PS I will always remember your contributing an extra $100 in service to the limo gift card I gave my elderly mother for her birthday celebration. You guys are the best in the industry!
~ Mike & Carolyn Goodwin
Dallas, Texas – Private Client
I began traveling to DC in early May, 2009 for a Federal Government client which required weekly trips typically departing on Sundays and returning on Thursdays. After 2 months of either parking at DFW or taking taxis (and on more than one occasion risking life and limb) I noticed a limo parked curbside and struck up a conversation with the driver. I was immediately impressed with his professionalism and the way he described the company he worked for, Premier Transportation.
So, I made the call and worked out a rate and in late July, 2009 started riding Premier to and from DFW. Over 2 years later I have to say that every single interaction I’ve had with either the Reservations team, the Dispatch team or the Drivers has been totally professional and extremely courteos. I assure you this is not a common customer service experience with most vendors that I deal with today.
Whether it was Nicki (and others) handling my reservation requests, or Marsha (and others) promptly sending my trip receipts so I could get my expense reports in on time, the quality of service was always consistent.
I have come to enjoy the personal interaction with many of the drivers on your staff…all professional, and as engaging as they need to be. Sometimes all I wanted to do was sit and enjoy the ride, other times it was great getting to know the drivers and I’m sure I’ve bored them with my son’s golf adventures (he’s now playing at the collegiate level at Dallas Baptist Univ) or my 2 daughters and their collegiate pursuits, or discussing music with a driver who gave my wife a Tori Amos cd (which she truly loves).
The ride to and from the airport has definitely become my favorite part of my commute!! Again, thanks to all of the Premier Transportation staff for the past 2+yrs. I can guarantee that my future travel plans will include your company.
~ Marty Horner
Director, Business Operations and Technology Services – Tatum LLC