PremierTransportation

Dear Mr. Devlin,

Avstar Aviation, Ltd. has been using Premier Transportation Services for over ten years. Affiliates are the front line when making the first impression and we can only use the best when servicing our clients.

Premier Transportation Services stands out when it comes to the quality of service they provide. Your chauffeurs are courteous, prompt and present themselves in a very professional manner.

Keeping standards high takes dedication and Premier Transportation continues to provide the qualities of service we command.

We trusted Premier Transportation with all our recent family wedding transportation plans. Our transportation needs included airport, rehearsal, ceremony, reception and three days of post wedding celebrations. The staff at Premier executed a complicated schedule perfectly, with professionalism and exactly the right choice of luxury vehicles. Our wedding guests said Premier treated them like visiting dignitaries. Premier is our business and family choice for trusted professional service whenever we are on the go locally or long distance.

I am a frequent user of your driving service and I wanted to take a moment to let you know how much I appreciate the team that works for you. Members of your phone staff, especially Marsha and Corey, are so friendly when I call and they very efficiently set up my pick-up times.

Your drivers are always courteous and make the drive to and from the airport a pleasant experience- and go the extra mile…being in the service business myself, I appreciate the value of employees that enjoy their jobs and take care of their customers-your team represents service at the highest level.

Thank you for the services of your front line people that will keep me calling Premier Transportation!

Dear Eric,

On behalf of USA Hosts, LTD., the Dallas office would like to extend our sincerest thanks and gratitude for the excellent service and support that Premier Transportation consistently delivers. I want to take this opportunity to commend you and your entire staff/chauffeurs for the relentless effort that everyone constantly puts forth to make certain that our clients are always pleased and our programs are flawless.

Knowing that Premier Transportation is providing the level of service that you do is a welcome relief and it certainly makes our jobs much easier. My colleagues and I know that we are able to hand over the meeting, convention and celebrity agendas to your staff and essentially forget about it knowing that every detail will be covered. You have a very strong team in place that are always a pleasure to work with.

As I travel to our other offices around the country and abroad I realize how up to date your fleet of vehicles are. All vehicles are always immaculate inside and out. Your reservation staff are the most polite, accommodating and thorough I have ever had the pleasure of working with. Even with all the last minute changes and add-ons they never lose their even demeanor. Your dispatch staff is unflinching, nothing rattles them even the never-ending “I need a car in twenty minutes” requests. Your chauffeurs are the most professional trained I have seen in the industry. Always properly attired, well mannered and punctual.

Thank you for all that Premier Transportation has done over the years and continues to do to make USA Hosts a successful leader in the hospitality industry!

Eric,

I wanted to take a minute to let you know how pleased I was with Premier’s service in Dallas on April 9th and 13th. I found Premier on the internet as I was looking for ground transportation in Dallas for 28 Ohio University volleyball players scheduled to be in Dallas for the National tournament at the Convention Center. I wanted one vehicle that could transport all the players and coaches and their luggage and sports bags. I made many, many calls to various companies in the Dallas area and when I hit upon Misty in your reservation department I knew I had found the right company. Misty selected the appropriate vehicle for the group and gave me a cost that was all inclusive, which was important, so we could plan our expenses accurately. Since I was unable to travel with the group I wanted to feel they were in good hands.

On April 9th, in the midst of American Airlines cancelling over 500 flights due to a required maintenance on their MD-80’s, the 28 travelers had their flights changed three times and were re-routed all over the USA…it was a miracle they only divided the teams into two groups and that they all arrived in Dallas on April 9th by 7:30 p.m…10 hours later than their original plans. During all this airline chaos I was constantly calling your staff, once at 1:00 a.m., to advise them of the change in arrival time and Rick and Teddy always assure me that the driver would be there to pick up the group. There was never a hesitancy or frustration in their voice during the many calls I had to make to Premier for all the changes.

Additionally, once the group had arrived in Dallas and had boarded the bus for the trip to the hotel, the team officers notices they were in danger of missing a mandatory meeting at the convention center for instructions for the next day…the driver (AJ?) helped them make their meeting in a timely manner. Also, the driver helped the entire group find food as they were all famished from not eating all day. These extra acts of kindness on the part of the driver helped the group to get back on track both physically and mentally and was a turning point in the trip thus far.

Lastly, due to some software changes in your application, we had a billing discrepancy and when I contact Corey he immediately made the adjustment to ensure our cost was what we had been quoted.

Thanks again for outstanding service to your customer… I would recommend Premier to anyone and only wish we were returning to Dallas next year for the tournament so we could use your service again.

Corey,

Please pass this note along to Eric and let him know how very pleased we are here at Flowserve with Premier. Premier handles the very important “roadshows” that our top executives attend every 4 to 5 weeks in other states. This is our CEO, CFO and Presidents traveling to visit very important clients and investors, and Premier handles all the ground transportation for us. The representatives in your office know the drill and know how important it is for the cars to be right on time and know where they are going. Each staff member helps coordinate this seamlessly for us with the out of town sedan services.

Thanks to you and all the Premier Team for providing such good service to Flowserve! We appreciate you all.

I wanted to let you know how terrific it has been to work with Premier Transportation the past 2 weeks. As Admin Assistant for Student Government, I coordinated the airport transportations for 75 of the 169 students coming from India. They arrived at DFW 2 times daily/nightly for 4 dates and using many airlines, many connections and from many countries and cities.

Premier’s office/billing staff, and dispatch dept have just been wonderful. They helped make my HUGE task so much nicer everyday. I feel like we are “three peas in the pod of busy life”.

CIBC World Markets has used Premier Transportation for years and appreciates the continued efficiency in which they handle our account. The company continues to go to great lengths to make our clients feel safe and relaxed. Unavoidable last minute changes are inevitable and the representatives at Premier allow us to make changes with a sense that everything will continue to run smoothly. Due to the fact that Premier has made themselves familiar with our clients, we not only use them as our main transportation service in Dallas, but we also use them in Houston, Austin and San Antonio. We enjoy working with Premier Transportation and hope to continue a successful business relationship now and in the future.

I wanted to thank you for the excellent service we got from your company on the 10th of July. We flew to DFW from Helsinki, Finland (17 hour flight!) and surprisingly our flight was almost 45 minutes AHEAD of schedule. Even then your driver was already waiting for us with the cold beers readily available!!

Please thank the driver for me (can’t remember his name) as he was most professional in every way! This was the best limousine service I’ve ever had anywhere in the US (or in Europe for that matter). Excellent service!!

I’ll definitely use your services again and recommend you to others.

Best regards,

Ville Karkkolainen

I am the owner and founder of Event One Meetings, a 5 year old Corporate meeting and event planning company based in Dallas. And one of the first lessons I learned is that transportation can make or break all of the hard work that you put into a special event or program. For airport transfers which at DFW can be very tricky, that is the first impression that my guests flying in experience and the last touch they receive when leaving. I learned the hard way by partnering with other providers early on to try to save a little money that it is NOT the place to try to cut costs. Premier does an excellent job and they can help you make sure that your guests experience is exceptional. They have also done numerous shuttles and special event transportation for me and their staff, service, and attention to detail is excellent.

Premier Transportation is an exceptional example of how a company should provide service. I have and will continue to recommend Premier to all my clients and friends.

I can't say enough about the great service that my business colleagues, my family, and I receive from Premier Transportation. I can't image traveling without the support from the staff and chauffeurs both here in Dallas and around the United States. Please give Premier Transportation a try . . . you won't be disappointed.

My hat is off to you, your drivers, your staff and your dispatchers for winning the 2009 National Operator of the year. What a well-deserved and long overdue recognition. I was pleased to see that you also received the 2009 Marketing Award for best brochures and information packets - WOW!

I have been a customer since your inception and I have never had the occasion to regret that choice on my part. If you have an internal newsletter, I wish you would post this note of congrats for all to see - it's a pleasure doing business with you!

Over the past 6 years, I and many other employees of Southwest Airlines, have enjoyed the constant, reliable, and professional service provided by the chauffeurs, staff, and management of Premier Transportation. They have assisted me with business and personal transportation here in Dallas and around the world. I highly recommend Premier Transportation!

We often don't write when we receive great service so I thought I would take the time to send you this quick note.

We reserved a sedan for a recent trip to Dallas and we were a bit nervous as we found your company website off a Google search. Our trip to Dallas was marred by many mishaps but your sedan service was the highlight of our trip.

Both gentlemen we dealt with were extremely professional and very congenial. The driver from the airport called us when we were late due to waiting for our luggage and assured us that he was right outside the doors ready to drive us to the hotel.

The folks in your office were very helpful as well. I called to let someone know that our arrival flight was delayed 2 hours and I was told you were tracking the flight and not to worry. On our flight home, I called the office to see if we could have an earlier pick up time due to the increase in airport security and you accommodated my request without any hassle.

I appreciate the great service you provided and will call you again when I head to Dallas. I will also recommend you to my family and friends that reside in Dallas.

I began using Premier Transportation in 1996...initially it was just with my business...I began using it personally and I think probably today I use it almost as much with my family in a personal sense as I do with my business.

I wanted to send a thank you to Premier Transpiration for Saturday’s event (Malone Gallo Wedding). We hired four buses for the evening to transport guests to and from the ceremony. Drivers: Daryl Hayes, Derek Moody, Manny Gomez and Chee Neo were incredible. They were all on time and extremely easy to work with. They were prompt in getting to and from each location (especially with it being a Dallas Maverick playoff day).

The organization of the transportation from booking back in January to the actual day on May 9th was fantastic. I look forward to working with Premier again!

On September 6, 2009 I made a reservation with your company for a sedan transfer. The agent I spoke to was Corey Witzel. From the beginning of the conversation he was a complete professional. One thing I did learn quickly when acquiring quotes was that often they do not include various charges, especially unless you ask. It was pleasing to find out your Premier Transportation quote was all inclusive.

The reservation process was painless, and I was extremely pleased to receive the PDF confirmation. From that point I knew your company was top notch.

When we arrived, our driver was Mr. Garcia. He was on time and extremely professional. While everyone else at the train station was looking for a taxi, it was great to have a car air conditioned and ready to go. Though I had been to Fort Worth briefly a few summers ago, I had asked with our reservation that we drive through Sundance Square to see a bit of the city and where we would be staying. Mr. Garcia not only took us through this area, he was able to point out several eating establishments that I had not found online, and give a bit of history of the area. It was a pleasure to have him drop us off at the Omni Fort Worth Hotel.

Your website is great. The reservation staff was excellent. Your vehicle was above expectations and your driver was a great balance of friendliness and professionalism. The confirmation process was top notch. For a regular person who works in the services industry, needing a few days off, it was great to start the vacation being treated like a Rock Star by your company.

Too often working in the service industry, we only hear when things go wrong. I wanted to take a moment to recognize your company for doing something right. Many things, in fact. I look forward to using your services again.

Following the passing of my mother, my family contacted your company to have you provide transportation for our entire group to Abilene on a Saturday for a graveside service.

We owe your company and employees a debt of gratitude for giving us such a positive experience during a difficult time. We appreciate so much the discounted amount for providing the service to us, complete with such a professional, courteous driver, Tim Hurley. From the moment we boarded the bus, he was focused on meeting our needs and providing for our safety and comfort. With six children under the age of ten on board, I feel sure there were a few distractions, but he never lost his concentration on the responsibility he held for us. We feel most fortunate to have been in his care.

I am sure that with all the stories about our trip I have heard, your praises are being spread throughout our circle of friends and acquaintenances. Hopefully, if others find themselves in similar circumstances, they will remember our wonderful family experience and allow you to help them in a similar way.

Again, we thank you, and look forward to calling on you again, perhaps under happier circumstances.

I want to offer my praise to your driver Tim who took us from the Hyatt Regency Dallas to the Hyatt Regency DFW on Friday evening, Feb. 11th.

The weather was horrible, and I knew that we would have better, safer service with a hired car than with a taxi. That was certainly the case.

Tim was a superb driver, putting his Chicago heritage and driving experience to good use on the slushy streets and roads. He got us to the DFW Hyatt safe and sound.

Many thanks, and please share my appreciation with Tim.